Our return policy allows for MarketNation supported products to be returned by the original purchaser during the initial thirty (30) day period from the date of shipment. Depending on the reason for return, the customer may be liable for return shipping charges as well as a %15 restocking fee. Amount will be subtracted from the final refund given to customer.
In order to return your product under the return policy, please check that:
- You have purchased a product that is supported by MarketNation.
- You begin the return process within 30 days from the original shipment date;
- The product is returned in the original branded packaging as received, with all materials included, and in new or as-new condition; and
- You strictly follow the MarketNation return instructions as set out below.
An MarketNation return authorization number (RMA) must always first be obtained as shown below before making any return. Please note shipping and handling may not be refundable.
What you need to do if you want to return a product:
- Follow returns process as communicated on marketplace where purchased (ie. eBay, Amazon etc.)
For eBay returns click here. For Amazon click here - Use the MarketNation shipping label and save a copy
You will receive an email confirming the RMA number and a prepaid returns shipping label. Follow the shipping instructions on the label to send the products back to MarketNation. We are unable to process any returned product sent in not using this MarketNation provided shipping label. Keep a copy of the shipping label with the applicable tracking number provided by the carrier for your records. - Return the product within 14 days of the RMA issue
MarketNation must receive the returned item within 14 calendar days after an RMA number has been issued and the unit returned must match the serial number specified in the RMA. Package the product in a way that will avoid damage in transit. All contents (brochures and wires) need to be included and the product must be returned in its original branded packaging. - Receive your refund
You may expect to see a credit to your account within 10-15 business days. Credit will be issued in the same manner as your original purchase payment minus any restocking or shipping fees that may have been charged in the process of your return.
Return authorization numbers are valid for only fifteen (15) days from issuance. If the product is returned to MarketNation without an MarketNation return authorization number, and/or beyond the fifteen (15) day period, and/or without proper packaging, MarketNation retains the right to refuse delivery of such return or may return the unit to you at your expense and with no refund issued.
Please note:
- MarketNation is unable to honor replacement requests and will only be able to honor refunds as a resolution for a return.
- Return shipping costs are borne by the customer and subtracted from the refund amount; unless MarketNation specifically agrees otherwise. Customer must contact customer support to obtain an RMA prior to returning product
- YOU ARE RESPONSIBLE FOR PROPERLY PACKAGING PRODUCTS TO BE RETURNED AND FOR DELIVERING THE PRODUCTS TO THE COMMON CARRIER DESIGNATED BY MARKETNATION. YOU ARE RESPONSIBLE FOR ANY DAMAGE TO YOUR PRODUCT DURING RETURN SHIPMENT.
- Returned products must be in the same condition as you received them. A fee may be charged for any product returned without original packaging, missing parts or manuals, or otherwise not in like-new sale-able condition.
- Refund for returned product may include a deduction for shipping and handling charges, non returned or missing parts, depreciation and/or other non-cancellable charges.
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